diff --git a/TODO.md b/TODO.md
index ea3cbb3..2b336cc 100644
--- a/TODO.md
+++ b/TODO.md
@@ -34,8 +34,10 @@ Done:
 - Response policy: origin channel or DM. Sensitive commands default to DM.
 - Persistent action log with rotation and secret redaction.
 - MCP batch tool for read-only commands, plus a voice state tool.
-- Reaction poll command: `poll <question> | opt 1 | opt 2 [| opt 3 [| opt 4]]`. Number emojis,
-  one vote per user, auto results after `pollSeconds`.
+- Reaction poll command: `poll "Question" opt 1 // opt 2 [// opt 3 [// opt 4]]` or the pipe form.
+  Number emojis, multiple reactions per user, bare command shows help, auto results after
+  `pollSeconds`.
+- Bare `whitelist` and bare `poll` show help with usage and formatting.
 
 Next:
 
diff --git a/docs/communication.md b/docs/communication.md
index bd0dcaf..9eecee5 100644
--- a/docs/communication.md
+++ b/docs/communication.md
@@ -44,6 +44,7 @@ Notes:
 - The owner cannot be removed.
 - The command accepts mentions and raw user IDs.
 - `whitelist` commands need the admin tier.
+- A bare `whitelist` or `whitelist help` shows the help.
 - The reply follows the response policy.
 
 ## Polls
@@ -51,15 +52,34 @@ Notes:
 The `poll` command posts a message and adds one number emoji per option. Discord users vote by
 reacting. The poll closes after `pollSeconds` (default 120) and the daemon posts the result.
 
+Format:
+
+```
+poll "Question" Option 1 // Option 2 [// Option 3 [// Option 4]]
+poll Question | Option 1 | Option 2
+```
+
+- The question can be in quotes. Then the first option follows after the closing quote.
+- Separators are `|` or `//`. The `//` separator needs whitespace on both sides. This keeps URLs
+  such as `https://example.com` in one piece.
+- A bare `poll` or `poll help` shows the help.
 - Options: 2 to 4. Each option is at most 80 characters.
+
+Voting:
+
 - Emojis: `1️⃣`, `2️⃣`, `3️⃣`, `4️⃣`.
-- One vote per user. A new vote replaces the old vote.
-- Removing the reaction removes the vote.
+- Multiple reactions per user are allowed. Each reaction counts.
+- Removing a reaction removes that one selection.
 - The puppet's own reactions do not count.
 - Votes do not need a trust tier. Friends can vote.
 - The result message goes to the poll channel.
 
-Example: `@puppet poll Lunch? | Pizza | Sushi`
+Examples:
+
+```
+@puppet poll "What country is best" Sweden // Denmark // Madagaskar
+@puppet poll Lunch? | Pizza | Sushi
+```
 
 ## Response policy
 
diff --git a/poc/src/communication.ts b/poc/src/communication.ts
index 2694507..2b33cde 100644
--- a/poc/src/communication.ts
+++ b/poc/src/communication.ts
@@ -198,13 +198,37 @@ export interface ParsedPoll {
 
 /** Parse `question | option 1 | option 2 [| option 3 [| option 4]]`. */
 export function parsePoll(text: string): ParsedPoll | undefined {
-    const parts = text.split("|").map(part => part.trim()).filter(Boolean);
-    if (parts.length < 3 || parts.length > 5) return undefined;
+    // A quoted question lets the first option follow without a separator:
+    //   "What country is best" Sweden // Denmark // Madagaskar
+    const quoted = text.match(/^\s*["'“”](.+?)["'“”]\s*([\s\S]*)$/);
 
-    const [question, ...options] = parts;
-    if (!question || options.length < 2 || options.some(option => option.length > 80)) return undefined;
+    let question: string;
+    let optionParts: string[];
 
-    return { question: question.slice(0, 200), options: options.map(option => option.slice(0, 80)) };
+    if (quoted) {
+        question = quoted[1].trim();
+        optionParts = splitPollParts(quoted[2]);
+    } else {
+        const parts = splitPollParts(text);
+        question = parts[0]?.trim() ?? "";
+        optionParts = parts.slice(1);
+    }
+
+    if (!question || optionParts.length < 2 || optionParts.length > 4) return undefined;
+    if (optionParts.some(option => option.length > 80)) return undefined;
+
+    return { question: question.slice(0, 200), options: optionParts.map(option => option.slice(0, 80)) };
+}
+
+/**
+ * Split poll parts on `|` or on `//` with whitespace on both sides. The
+ * whitespace guard keeps URLs such as `https://example.com` in one piece.
+ */
+function splitPollParts(text: string): string[] {
+    return text
+        .split(/\s+\/\/\s+|\s*\|\s*/)
+        .map(part => part.trim())
+        .filter(Boolean);
 }
 
 /* Secret redaction for persistent logs. Keep it minimal. */
diff --git a/poc/src/puppet.ts b/poc/src/puppet.ts
index bb9b4af..b66835a 100644
--- a/poc/src/puppet.ts
+++ b/poc/src/puppet.ts
@@ -103,11 +103,21 @@ interface PollState {
     authorId: string;
     question: string;
     options: string[];
-    votes: Map<string, number>;
+    /** One set of option indexes per user. Multiple reactions are allowed. */
+    votes: Map<string, Set<number>>;
     endsAt: number;
     timer: ReturnType<typeof setTimeout>;
 }
 
+const WHITELIST_HELP = [
+    "whitelist — manage who can use the puppet.",
+    "Usage:",
+    "  whitelist                   Show this help",
+    "  whitelist list              Show the owner and the trusted users",
+    "  whitelist add @user [tier]  Add a user. Tier: user, trusted, admin (default user)",
+    "  whitelist remove @user      Remove a user"
+].join("\n");
+
 function clamp(value: number, min: number, max: number): number {
     return Math.min(Math.max(value, min), max);
 }
@@ -448,12 +458,17 @@ export class Puppet {
         tier: TrustTier,
         channelId: string
     ) {
+        const [sub, ...rest] = command.args;
+
+        // No arguments or "help" shows the help. No permission needed for help.
+        if (!sub || sub === "help") {
+            return this.respond(authorId, channelId, "whitelist", WHITELIST_HELP);
+        }
+
         if (!hasTier(tier, "admin")) {
             return this.respond(authorId, channelId, "whitelist", "You do not have permission for this command.");
         }
 
-        const [sub, ...rest] = command.args;
-
         switch (sub) {
             case "list": {
                 const lines = [this.ownerId, ...this.tiers.keys()].map(id => `${id} — ${this.tierOf(id)}`);
@@ -516,23 +531,23 @@ export class Puppet {
             }
 
             default:
-                return this.respond(authorId, channelId, "whitelist", "Usage: whitelist add|remove|list");
+                return this.respond(authorId, channelId, "whitelist", WHITELIST_HELP);
         }
     }
 
     /* Polls */
 
     private async handlePollCommand(authorId: string, channelId: string, text: string) {
-        const body = text.replace(/^poll\s+/i, "");
+        const body = text.replace(/^poll\s*/i, "").trim();
+
+        if (!body || /^help$/i.test(body)) {
+            return this.respond(authorId, channelId, "poll", this.pollHelp());
+        }
+
         const poll = parsePoll(body);
 
         if (!poll) {
-            return this.respond(
-                authorId,
-                channelId,
-                "poll",
-                "Usage: poll <question> | <option 1> | <option 2> [| option 3 [| option 4]]"
-            );
+            return this.respond(authorId, channelId, "poll", this.pollHelp());
         }
 
         const lines = [
@@ -581,6 +596,19 @@ export class Puppet {
         });
     }
 
+    private pollHelp(): string {
+        return [
+            "poll — start a reaction poll.",
+            "Usage:",
+            '  poll "Question" Option 1 // Option 2 [// Option 3 [// Option 4]]',
+            "  poll Question | Option 1 | Option 2        (pipe works too)",
+            "Examples:",
+            '  poll "What country is best" Sweden // Denmark // Madagaskar',
+            "  poll Lunch? | Pizza | Sushi",
+            `Users vote with the number reactions. The poll closes after ${this.config.pollSeconds}s.`
+        ].join("\n");
+    }
+
     private async handleReactionEvent(event: any) {
         const poll = this.polls.get(event.messageId);
         if (!poll) return;
@@ -592,8 +620,13 @@ export class Puppet {
         const index = POLL_EMOJIS.indexOf(emoji);
         if (index < 0 || index >= poll.options.length) return;
 
-        if (event.type === "MESSAGE_REACTION_ADD") poll.votes.set(event.userId, index);
-        else if (poll.votes.get(event.userId) === index) poll.votes.delete(event.userId);
+        const votes = poll.votes.get(event.userId) ?? new Set<number>();
+
+        if (event.type === "MESSAGE_REACTION_ADD") votes.add(index);
+        else votes.delete(index);
+
+        if (votes.size) poll.votes.set(event.userId, votes);
+        else poll.votes.delete(event.userId);
     }
 
     private async finishPoll(messageId: string) {
@@ -604,7 +637,9 @@ export class Puppet {
         clearTimeout(poll.timer);
 
         const counts = poll.options.map(() => 0);
-        for (const index of poll.votes.values()) counts[index]++;
+        for (const votes of poll.votes.values()) {
+            for (const index of votes) counts[index]++;
+        }
 
         const lines = [
             `📊 Results: ${poll.question}`,
diff --git a/poc/src/test-communication.ts b/poc/src/test-communication.ts
index 554a80c..9153aab 100644
--- a/poc/src/test-communication.ts
+++ b/poc/src/test-communication.ts
@@ -181,6 +181,15 @@ function entry(id: number, trusted: boolean): PuppetMessage {
 {
     assert.deepEqual(parsePoll("Lunch? | Pizza | Sushi"), { question: "Lunch?", options: ["Pizza", "Sushi"] });
     assert.deepEqual(parsePoll("Q | A | B | C | D"), { question: "Q", options: ["A", "B", "C", "D"] });
+    assert.deepEqual(parsePoll('"What country is best" Sweden // Denmark // Madagaskar'), {
+        question: "What country is best",
+        options: ["Sweden", "Denmark", "Madagaskar"]
+    });
+    // the whitespace guard keeps URLs together
+    assert.deepEqual(parsePoll('"Links?" https://a.example // https://b.example'), {
+        question: "Links?",
+        options: ["https://a.example", "https://b.example"]
+    });
     assert.equal(parsePoll("Q | A"), undefined);
     assert.equal(parsePoll("Q | A | B | C | D | E"), undefined);
     assert.equal(parsePoll(`Q | ${"x".repeat(100)} | B`), undefined);